Frequently asked questions.
Is FounderSave free to use?
Yes. Browsing, searching, saving and comparing offers is free and needs no payment details. Pro and MAX are optional paid memberships for concierge applications.
Does FounderSave guarantee a discount or credit?
No. Every offer is run by the provider. Eligibility, credit amounts and approval are decided by the provider, and FounderSave is not a partner of the providers unless an offer says so.
What does "Curated by FounderSave" mean?
The offer was selected and summarised by FounderSave from the provider’s public information. It does not mean the provider endorses FounderSave or that FounderSave negotiated the offer.
What is the difference between Free, Pro and MAX offers?
Free offers link you to the provider’s own page. Pro and MAX offers are applications that our concierge team submits to the provider on your behalf; they need an active Pro or MAX membership.
How do I cancel my membership?
Open your account page and choose Cancel subscription, or cancel automatic payments in PayPal. You keep access until the end of the period you already paid for.
Can I get a refund?
See the refund and cancellation policy. In short: charges made by mistake or after a timely cancellation are refunded on request within 14 days.
Where are my saved offers stored?
In your browser, and also in your account once you sign in so they follow you between devices.
How do I get an email when new offers are added?
Turn on new-offer emails in your account preferences, or subscribe with the newsletter form in the footer. You can unsubscribe at any time.
How do I delete my account or export my data?
Both are available on your account page. An active subscription must be cancelled before deletion.
An offer is outdated or wrong. What should I do?
Send the official provider link through the contact page and we will review it.
Still stuck? Contact support or read the refund policy.