Refund and cancellation policy.
What you are buying
FounderSave Pro ($99 per year) and MAX ($249 per year) are recurring annual memberships billed through PayPal. They give access to the concierge perk application service. FounderSave does not sell or guarantee third-party credits, discounts or approvals, which are decided by each provider.
Cancelling renewal
You can cancel renewal at any time from the Subscription section of your account or from your PayPal automatic payments. Cancelling stops future charges. Cancel before the renewal date to avoid being billed for the next year.
Refunds
If you were charged by mistake, were charged for a renewal you cancelled in time, or you have not submitted any perk application, email [email protected] within 14 days of the charge and we will refund the membership fee to your original PayPal payment method. Refund requests after a perk application has been submitted, or more than 14 days after the charge, are reviewed case by case. Refunds are not available because a provider declined or changed an offer, since approval is outside our control.
Access after cancelling
Cancelling renewal does not end access immediately: your membership stays active until the end of the period you already paid for. Applications already submitted continue to be reviewed.
How to ask
Email [email protected] with your account email and the PayPal subscription ID. We reply within 2 business days. Disputes can also be opened with PayPal, but contacting us first is usually faster.